For machines older than 3 years please contact our fully trained service techs.
In the United States
Tommy Sisneros (located in Colorado)
In Europe
Greg Howie (located in France)
https://dk-europe.com/en/
greg@dk-europe.com
Dan's Repair prices are based on cost of shipping, parts, and labor.
Shop rate is $150/hr. Repairs are based on 45 min - 1 hour collective time involved. (including emailing, packaging, and miscellaneous logistics)
*** For original owners with proof of purchase***
One year limited warranty for manufactures defects only. (shipping charges may apply)
Please note, our business is run by myself (Dan) and Dakota, with support from Aura. We are continually striving to make our machines easier to service, but many of the older models have subtle differences that make it difficult to accurately guide customers on repairs or part replacements remotely.
To ensure the machine is repaired correctly the first time, we strongly recommend sending it back in for service.
Expect a response from us within 5 business days.
If not, please resubmit.