For machines older than 3 years please contact our fully trained service techs.
In the United States
Tommy Sisneros (located in Colorado)
In Europe
Greg Howie (located in France)
https://dk-europe.com/en/
greg@dk-europe.com
DK Rotary Repair prices are based on cost of shipping, parts, and labor.
Shop rate is $150/hr. Repairs are based on 45 min - 1 hour collective time involved. (including emailing, packaging, and miscellaneous logistics)
IMPORTANT NOTICE FOR WORKHORSE PURCHASES:
If your Dan Kubin machine was purchased directly through Workhorse Irons, please contact Workhorse Irons for service and repair. They handle all warranty and repair requests for machines sold through their platform. Submitting your machine to us directly may result in delays. For the fastest resolution, follow Workhorse’s official repair process at: workhorseirons.com/pages/service-repair
*** For original owners with proof of purchase***
One year limited warranty for manufactures defects only. (shipping charges may apply)
Please note, our business is run by myself (Dan) and Dakota, with support from Aura. We are continually striving to make our machines easier to service, but many of the older models have subtle differences that make it difficult to accurately guide customers on repairs or part replacements remotely.
To ensure the machine is repaired correctly the first time, we strongly recommend sending it back in for service.
Cleaning Fee Policy
Please note that all machines must be returned in a reasonably clean condition. Machines sent back with excessive dirt, ink, or debris may be subject to a mandatory cleaning fee before repair services can be completed. This ensures proper handling, accurate diagnosis, and the longevity of your equipment.
Important Notice for Repairs
All repair requests must be accompanied by the required paperwork.
Failure to include the paperwork will result in a $50 processing upcharge.
Expect a response from us within 5 business days.
If not, please resubmit.